Leisure Duty Manager (5 positions)

Do you want to work for an organisation whose aim is to enrich lives and strengthen communities? If so, Enable Leisure and Culture is recruiting for: a Leisure Duty Manager to support our Leisure Team

Location: Wandsworth Borough
Contract Type:
Full Time – 40 Hours per week
Salary:
£24,000
Closing date: 23 May 2021

Ref: LE004

An exciting opportunity for enthusiastic, motivated, and driven individuals to join the Leisure Team as a Duty Manager. The role will support the day-to-day operations of running our sports facilities within Wandsworth. This varied role will include open/close of the buildings, shift management, health and safety, delivering excellent customer service and assisting in supporting and motivating a team to meet targets and deadlines. 

You will lead and motivate the team of 3-4 to deliver the highest levels of commercial performance, combined with world class customer service and safety standards. Training and development opportunities available including external training, shadowing, and mentoring.

This is Full-time role, 40 hours per week (5 out of 7 days) rota which includes evening and weekend shifts.

Why should you join Enable Leisure and Culture?

  • 25 Days Annual Leave
  • Flexible Working
  • Pension Scheme
  • Eyecare Vouchers
  • Free Gym membership
  • On-site shower facilities* certain places
  • Season Ticket Loan
  • Cycle to Work scheme
  • Employee Assistance Programme
  • Weekly fruit basket
  • Staff Treats
  • Weekly Wellbeing Hour

We are unable to provide sponsorship for this post.  In order to apply for this post, you must demonstrate your eligibility to work in the UK.  Applications will close one minute before midnight on 23 May. Interview(s) are planned for the week commencing 23 May.

Diversity is valued at Enable Leisure and Culture and is important in the work that we do. Applications from all sections of the community are welcome and will be considered on merit. Should you have a disability and require any additional support or if you have any questions regarding the above role, please contact us at hr@enablelc.org.

Due to Covid-19 and until further notice, we are currently operating digital recruitment and on-boarding processes. The role is full time and based primarily at sites across Wandsworth. 2 roles will cover the Tooting Bec, Furzedown Rec and Battersea Sports Centre. 2 Roles will cover Battersea Park Millennium Arena and Falcon Park. 1 Role will cover Barn Elms Sports Centre and Boathouse.


Job Purpose 

  • Assisting the Operations Manager in the day-to-day operation of the site(s) ensuring the health and safety of staff and customers along with providing a high-quality standard of service. 
  • Supporting the Operations Manager with the line management of both contracted and casual staff. 
  • Assisting the Operations Manager with the development and growth of the site(s). 

Principal Accountabilities and Responsibilities:   

  • To supervise and assist customers in using the facilities in an appropriate and safe manner, ensuring compliance with regulations and conditions of hire as stated in the site’s Operational Procedures at all times. 
  • Supervision of Staff on duty (Recreation Assistants, Sports Assistant, instructors and sports Coaches.) 
  • Line management of staff to include 1:1’s, appraisals, work plans and performance monitoring. 
  • To act as the first point of call for all staff when on shift 
  • To ensure the security of the building, including undertaking checks and tours of the building as required, maintaining records, and liaising with security contractors.  
  • To ensure that all areas within the site are maintained to the highest standards of cleanliness at all times. 
  • To undertake regular checks to ensure all facilities and equipment are safe and in good working order, to keep records of checks and take remedial action where necessary.  
  • To prepare facilities for use for all users, including the setting up/down of sports and function equipment.  
  • To maintain accurate attendance records, collate usage data and assist in providing other management information records.  
  • To operate a computerised booking system. 
  • To report faults and health and safety concerns as per agreed procedures.  
  • To comply with health and safety policies and systems, reporting any incidents, accidents, hazards or near misses as per Site’s Health and Safety procedures.  
  • Carry out safe evacuation of customers and other staff in case of an emergency evacuation in line with the emergency action plan.  
  • To undertake payment duties, including the taking of payments for casual and pre-booked sports activities and reconcile pdq takings in line with banking procedures. 
  • To assist the Operations Manager with managerial tasks including but not limited to weekly banking, rotas, team meetings, staff inductions, dealing with complaints and health & safety requirements.  
  • Attend to all routine office administration including but not limited to answering queries from the general public both verbally and in writing, managing bookings, recording all accidents/incidents, issuing tickets and facility passes and recording daily attendance figures. 
  • Acts as receptionist by taking entrance fees, operating electronic booking and management system and checking and balancing tills at end of work period. Responsible for safe handling of sensitive data and valuables 
  • Responsible for taking deliveries of goods and equipment 
  • Ensure that the premises are secure when locking up at night and being responsible for a set of keys.   
  • Liaises with staff to ensure the general security, upkeep and maintenance of the facility. 
  • Liaises with clubs, associations and schools to promote and encourage use of the facility as and when required. 
  • Performs any other duties as thought necessary to improve or develop the facility consistent with the experience and grade of the post holder and the needs of the service.   

General Duties and Responsibilities 

  • To comply with all Enable Leisure and Culture Codes of practice, including the code of conduct, and policies and procedures concerning data protection and health and safety. 
  • To be committed to the promotion of equality, diversity and inclusion for others, both colleagues and customers; to work to create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected and to report any instances of inappropriate behaviour or discrimination.  
  • Ensure confidential data is kept securely in line with data protection best practice guidelines and Enable LC’s procedures.  
  • The postholder will be required to work evenings and weekends as part of a shift pattern. 
  • To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post. 
  • Required to travel within the borough either by driving, cycling or using public transport. 

Essential Skills, Knowledge and Experience 

  • Experience in Leisure management as a Duty Manager or similar 
  • Experience of working in a customer-facing environment, providing a high level of customer service across a diverse range of clientele including complaint management. 
  • Experience in supervising or line managing staff including conducting 1:1’s, inductions and training. 
  • Knowledge of Health & Safety regulations, ensuring that all guidelines within the Health and Safety at work act 1974 are abided by. 
  • An understanding of the day-to-day operations of a leisure facility including opening and closing procedures. 
  • Good working knowledge and experience of using IT applications including Outlook, Word, and Excel. 
  • Ability to communicate effectively at all levels with good oral, written and interpersonal skills with both staff and customers. 
  • Ability to follow and apply policy & procedures and guidelines efficiently and effectively in the course of day-to-day work and to work in an organised, structured way. 

Desirable Skills, Knowledge and Experience

  • An awareness of industry trends and new initiatives  
  • Level 2 and above Fitness Qualification  
  • Experience in driving and achieving sales targets 
  • Experience in financial procurement such as ordering stock and equipment whilst working within a budget.  

Personal Attributes 

  • Customer focussed mindset with excellent customer service skills 
  • Good organisational skills and attention to detail 
  • Ability to work both independently and as part of a team 
  • Strong communication skills 
  • Ability to build good working relationship and motivate staff 

Special Requirements  

  • Able to work unsociable hours including evenings and weekends as required. 
  • 25 Days Annual Leave 
  • Flexible Working 
  • Pension Scheme 
  • Eyecare Vouchers 
  • Free Gym membership 
  • On-site shower facilities* certain places 
  • Season Ticket Loan 
  • Cycle to Work scheme 
  • Employee Assistance Programme 
  • Weekly fruit basket 
  • Staff Treats 
  • Weekly Wellbeing Hour 

Please read the Job Description and then apply online. If you have any problems with the online service please email hr@enablelc.org. 

Apply Online