Crematorium Operations Manager

Location: North East Surrey Crematorium
Contract Type:
Full Time (40 Hours)
£30,780 – ENS01 (Raising to £32,000 after training)
Closing date: 24 January 2021

Ref: BE003

We are looking for a motivated, organised and enthusiastic individual to work in our Bereavement Services team based at North East Surrey Crematorium. You will be joining a busy but supportive team of 9. Our crematorium carries out around 2000 cremations per year and providing an exceptional level of customer service to the bereaved, visitors and to our stakeholders.

Reporting to the Bereavement Services Manager, you will be responsible for the direct management of 2 staff including crematorium technicians weekday basis + 3 staff including weekend attendants and the gardening team. You will be responsible for the provision of funeral services in our chapels and for the operational aspects of the crematorium and gardens of remembrance.

Ideally, you will have experience as a cremator technician and hold the ICCM CTTS (Crematorium Technicians Training Scheme) qualification or be willing to train. Experience of supervising a small team would be an advantage. Experience of using computerised administration systems based on Microsoft packages with sound knowledge of databases is also desirable.

You will be dealing with the bereaved in often stressful circumstances. Therefore, it is essential that you have a high level of empathy and excellent communication and customer service skills.

We are unable to provide sponsorship for this post.  In order to apply for this post, you must demonstrate your eligibility to work in the UK.

Diversity is valued at Enable Leisure and Culture and is important in the work that we do. Applications from all sections of the community are welcome and will be considered on merit. Should you have a disability and require any additional support or if you have any questions regarding the above role, please contact us at

If you do not hear from us within two weeks of the closing date, please presume your application was unsuccessful on this occasion.

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Job Summary:            

The purpose of this post is to supervise a team of crematorium technicians and gardeners in operating its cremation and gardens of remembrance facilities. Ensuring the effective and sensitive disposal of the deceased, within existing regulatory and legislative provisions, and to the ultimate satisfaction of the bereaved and their agents.

Main Activities:

  1. Oversee the planning and completion of daily and weekly cremation workloads to ensure that all sets of coffined remains that are received into the crematory are stored respectfully and then cremated in a safe and lawful manner. To ensure that all manual handling equipment is serviceable and available for these purposes and that the Crematorium Technicians remain aware of and adhere to current legislation and the ICCM Guiding Principles.
  2. Through the detailed physical operation and supervision of the cremators, their filtration equipment and other ancillary plant, ensure the lawful cremation of every individual set of coffined remains in line with The Cremation Act, Environmental Regulations and the Boards Operating Permit. Similarly take all necessary remedial actions to counter any operational variations due to unforeseen circumstances which could see a cremation exceed legally defined parameters.
  3. Be responsible for the timely liaison with the cremator manufacturer and its maintenance contract with the council, for all major ad-hoc repairs, 6 monthly maintenance visits and mandatory annual emissions testing. To additionally liaise with the Bereavement Service Manager regarding the latter and any other operating anomalies
  4. Oversee and ensure that crematorium technicians correctly process each set of cremated remains individually as part of the recognised auditable process, package and label them as per the funeral applicant’s specific instructions for ultimate disposal of the same. Maintain and periodically check written and computerised records regarding the aforementioned activities to ensure the correct and relevant method of disposal has or is being achieved.
  5. Monitor and mitigate all operational attrition and potential failure of the cremators and ancillary plant through the timely and correct replacement of key parts, such as thermocouples, and consumables such as ‘factivate’ as per the manufacturer’s instructions. In parallel to this, contact the manufacturer where any mechanical fault may arise that would compromise regular and lawful operational integrity and assist them in any initial diagnostic works and potential physical solutions prior to the attendance of a qualified engineer.
  6. Through appropriate and sensitive operational management, ensure the smooth running of the chapel together with its full range of media capabilities (playing music, recording of services, and/or Live Webcasting of the service). Ensure all chapel areas, toilets and remembrance building are regularly cleaned and kept tidy.
  7. Actively manage the gardening staff to ensure the Gardens of Remembrance are kept to a high standard, ensuring routine tasks and seasonal works are completed. Through close liaison with Crematorium Office colleagues, monitor and physically remove all expired commemorative products from the crematorium grounds to a temporary storage location at the crematorium. Ensure that the crematorium complex and grounds are kept secure and in a clean and tidy condition at all times by removing litter, and all unauthorised memorabilia from the grounds, together with visibly dead floral tributes and disposing of them in accordance with existing Memorial Regulations.
  8. Actively monitor, any and all personal interaction of Crematorium Technicians/Gardeners with the bereaved, visitors and stakeholders alike to ensure that the latter are being actively assisted in achieving their personal objectives wherever possible so as to ensure that the service is continually viewed in a favourable light. e.g. locating final resting places of cremated remains, locating commemorative products within the grounds, assisting the bereaved to view specific pages within the Book of Remembrance and providing ad-hoc information and advice.
  9. To facilitate a good relationship with Funeral Directors, Clergy, Contractors and other stakeholders, promoting a platform for continued business and safe practises of work.
  10. Liaise with the Bereavement Services Manager regarding staffing levels, operating practises and the recording and analysis of cremation data.
  11. To contribute in maintaining a safe environment for all staff, stakeholders and the bereaved by actively following all H&S and operating procedures and keep all necessary records. To ensure that all relevant staff have relevant PPE and H&S training/awareness. To be aware of and exercise personal and corporate responsibilities under the Health and Safety at Work Act and other related matters.
  12. The postholder to develop and maintain their own regime of regular meetings with individual team members helping set objectives and ensuring that team members are aware of what is required of them to reach the required standard for their role as well as participating in monthly team meetings and other ad hoc management meetings/training sessions.
  13. The post holder may on occasion be required to deputise for the Bereavement Services Manager when not available.
  14. The postholder will be prepared to work additional hours as necessary.
  15. To comply with all of Enable Leisure and Cultures Code of Practice, including the Code of Conduct, and policies and procedures concerning the General Data Protection Regulations, The Children Act 2004, and safeguarding vulnerable adults.






Demonstrable experience of working with and leading a small dedicated team of specialists in a bereavement services or related frontline environment.


Possess the operational and organisational skills that demonstrate an ability to lead workers whilst under pressure and within a range of fluid circumstances to successful outcomes.


The ability to develop and assess working processes accurately, reporting any discrepancies and implementing actions, where necessary, to keep the service running.

Have working knowledge of adhering to legislation and time constraints whilst providing a front line service. and maintaining the public image of the service at the highest level possible.

Application form and interview
QUALIFICATIONS/TRAINING GCSE – Grade C and above or equivalent  in

English and Maths.



ICCM Proficiency in Cremation Certificate


IOSH Health & Safety Certificate.


Driving Licence

Application form and interview



Significant personal and professional integrity, initiative, attention to detail, empathy and a thorough understanding of the priorities of the bereaved, stakeholders and the service itself.


Working knowledge of current bereavement legislation.


In-depth knowledge of safe systems of work and the overseeing of contracted works.


Good knowledge of all basic Windows IT software, with the ability to understand, process, interrogate and present data to others.




Application form and interview


Highly developed communication skills that demonstrate the ability to listen, understand, accurately interpret, record and report on any issues that arise in this environment.


The ability to think on your feet and manage multiple complex tasks in a calm and proficient manner, ensuring that your team follow your example.

  Application form and interview




Ability to exercise empathy and sensitivity when dealing with the bereaved and other service users where appropriate.


Through a basic understanding of the emotional responses that bereavement can induce on those, both directly and indirectly affected (including colleagues), deal with these effectively and sensitively to ensure positive and meaningful solutions to them.

  Application form and interview
  • 25 Days Annual Leave
  • Flexible Working
  • Pension Scheme
  • Eyecare Vouchers
  • Free Gym membership
  • On-site shower facilities
  • Season Ticket Loan
  • Cycle to Work scheme
  • Employee Assistance Programme
  • Weekly fruit basket
  • Staff Treats
  • Weekly Wellbeing Hour
  • And more!

Please read the Job Description and then apply online. If you have any problems with the online service please email 

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