Bereavement Services Burial Attendant

Location: Putney Vale Cemetery and Crematorium
Contract Type:
Part-time (25 hours per week)
Salary:
£14,367 (FTE – £22,987)
Closing date: 27 June 2021

Ref: BE006

We are looking for a self-motivated and enthusiastic individual to assist in the day to day operation of the cemeteries managed by Enable Leisure and Culture and assisting the administration team in the office located at Putney Vale.

Based at Putney Vale Cemetery and Crematorium and reporting to the Cemetery Manager, you will be responsible for identifying graves prior to burial, attending burials as our recognised officer, overseeing graveside services and attending services in chapel. You will be dealing with enquiries from the public and liaising with funeral directors and clergy in person, by phone and letter/email including associated payment transactions. This will also include accepting and processing documents and handling cremated remains caskets.

You must have proven experience in an administrative capacity. Experience in a related environment linked to bereavement or a care-based industry would be an advantage. Experience of using computerised administration systems based on Microsoft packages with sound knowledge of database input is essential. Experience of attending burials in an official capacity would be an advantage.

You will be expected to travel between cemeteries and other locations as required therefore you must hold a current, clean UK driving licence and own a vehicle suitable for business use. This role also requires working flexibility including attending funeral services at weekends, sometimes at short notice.

You will be dealing with the bereaved in often stressful circumstances; it is therefore essential that you have a high level of empathy and good communication and customer care skills.

Why should you join Enable Leisure and Culture?

  • 25 Days Annual Leave
  • Flexible Working
  • Pension Scheme
  • Eyecare Vouchers
  • Free Gym membership
  • On-site shower facilities* certain places
  • Season Ticket Loan
  • Cycle to Work scheme
  • Employee Assistance Programme
  • Weekly fruit basket
  • Staff Treats
  • Weekly Wellbeing Hour

We are unable to provide sponsorship for this post.  In order to apply for this post, you must demonstrate your eligibility to work in the UK.

Diversity is valued at Enable Leisure and Culture and is important in the work that we do. Applications from all sections of the community are welcome and will be considered on merit. Should you have a disability and require any additional support or if you have any questions regarding the above role, please contact us at hr@enablelc.org.

If you do not hear from us within two weeks of the closing date, please presume your application was unsuccessful on this occasion.

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  • Accountable to the Cemetery Manager for burial and administrative duties.
  • Deals with enquiries made by the public at reception, via email or by telephone. Meets with families at cemeteries where required.
  • On receipt of cemetery ‘dig slips’ identifies and marks graves prior to burial. Checks graveside before the funeral arrives and attends services at graveside, monitoring for safety and compliance with policy/cemetery regulations and law.
  • Attends burials in chapels and plays music from CD/device as and when required.
  • Assists the Cemetery Manager in processing grave maintenance contracts, preparing planting lists for the contractor and monitoring for quality, reporting issues to the relevant officer.
  • Monitors public, masons and contractors using cemeteries challenging/reporting inappropriate behaviour and upholding cemetery regulations.
  • Assists administration team in office, covering absence where required for burial, cremation and finance administration.
  • Inputs historical data from cemetery block/purchase registers into database to preserve information and make it more accessible.
  • Keyholder with responsibility of security when opening and closing of the office.
  • Weekend attendance of burials, sometimes at short notice. Attendance at community events and memorial services. Time managed within contracted hours or taken as toil in agreement with line manager.
  • Assists with customer service complaints, drafting or providing information for written responses. Ensure those complaints are recorded and resolved or passed on to the Cemetery Manager or Head of Service.
  • Liaises with members of outside organisations in the fulfilment of his/her duties, fosters good public relations with bereaved families, Funeral Directors and Monumental Masons.
  • Travels around the cemeteries and other locations within the Enable portfolio using own car insured for business use. Mileage will be paid.
  • Adheres to Enable Leisure & Culture’s Equal Opportunities policies with respect to the staff and the public.
  • Complies with Health and Safety legislation, to ensure safe working practices of all staff, public and contractors in his/her working environment, in accordance with Enable Leisure & Culture’s safety arrangements, policies and codes.
  • Be aware of any sensitive information held by your section and ensure adherence to Enable Leisure & Culture’s information security policies.
  • To be fully aware of and understand the duties and responsibilities arising from the Children Act 2004 and Working Together in relation to the child protection and safeguarding children and young people as this applies to your role within Enable Leisure & Culture.   To also be fully aware of the principles of safeguarding as they apply to vulnerable adults in relation to your work role. To ensure that your line manager is made aware and kept fully informed of any concerns which you may have in relation to safeguarding and/or child protection.
  • Undertakes other related duties commensurate with the grade as required by the    Bereavement Services Manager.
Requirements

 

Assessed by A&I
Knowledge
A – Application form I – Interview    T – Test

 

Experience
1.     Experience of working in either a bereavement or care based environment. A,I
2.     A clear and concise telephone manner with the ability to deal with the public under, at

times, stressful and emotive situations. To maintain a polite, sympathetic manner with the public, whilst providing excellent customer service.

A,I
3.     Experience of using computer packages e.g. windows and Microsoft Office effectively and efficiently to support and deliver tasks as required. A,I
4.     Experience of attending burials in an official capacity. A,I
Skills
1.     Ability to follow procedures methodically and professionally and to record accurate legal and other documentation focussing on detailed requirements. A,I
1.     To communicate effectively with Funeral Directors, Ministers and other professional organisations. I
2.     To act as a burial attendant officer for the interment of coffins and cremated remains. I
4.   The ability to deal with bereaved families including the distribution and handling of

cremated remains caskets.

I
3.     A general understanding of safeguarding vulnerable adults and young people and a willingness to attend training as required. I
4.     The ability to deal effectively with people from different cultural and ethnic backgrounds and to commit to implement the company’s equal opportunity policy. I
5.     Holds a clean UK drivers licence and owns a vehicle insured for business use A,I

 

  • 25 Days Annual Leave
  • Flexible Working
  • Pension Scheme
  • Eyecare Vouchers
  • Free Gym membership
  • On-site shower facilities
  • Season Ticket Loan
  • Cycle to Work scheme
  • Employee Assistance Programme
  • Weekly fruit basket
  • Staff Treats
  • Weekly Wellbeing Hour
  • And more!

Please read the Job Description and then apply online. If you have any problems with the online service please email jobs@enablelc.org. 

Apply online