Events Sales Administrator

Do you want to work for an organisation whose aim is to enrich lives and strengthen communities?  If so, Enable is recruiting a Events Sales Administrator to support our Events Team.

Location: Wandsworth
Contract Type:
Permanent, Full-time
Salary: 
£26,000
Closing date: 31 May 2022

Ref: EV022

Working within the Events Team and reporting to the Events Venues Manager, the Events Sales Administrator will be responsible for managing all initial venue hire enquiries to increase sales conversions, as well as support the team’s administrative functions. 

The Events Team are a very busy, creative, tight knit group of vibrant professionals who strive to challenge and innovate wherever we can. We are a supportive team and have a flexible and collaborative approach to our work. We are looking for someone who is passionate about excellent customer service and who thrives on helping clients find solutions for their event enquiries. Someone who has previous booking/sales experience and a high level of attention to detail. Someone who is happy to be hands on and get stuck into any project. The selected candidate will be the first face/voice of our service and represent a team who pride themselves on being the “yes” people and going the extra mile for their clients. 

BENEFITS

Enable has committed to be the best employer it can be.  Supporting, nurturing and developing all staff is a key strategic aim of the organisation and this is reflected in everything we do.  Along with a competitive salary, we offer a supportive environment for personal and professional growth and development which is demonstrated through;

  • 30 Days Annual Leave
  • Flexible working
  • Pension Scheme
  • Life Insurance
  • Free Gym membership
  • Eyecare vouchers
  • Season ticket loan
  • Cycle to work scheme
  • Ongoing training
  • Employee Assistance Programme
  • Weekly Office Fruit baskets
  • ‘Staff Treats’ discount vouchers with known high street brands
  • Regular social events
  • Weekly Wellbeing hour

We are unable to provide sponsorship for this post.  In order to apply for this post, you must demonstrate your eligibility to work in the UK. We anticipate a high volume of interest in this post and reserve the right to close this role early if we find the right candidate, so encourage you to apply early.

Diversity is valued at Enable and is important in the work that we do. Applications from all sections of the community are welcome and will be considered on merit. Should you have a disability and require any additional support or if you have any questions regarding the above role, please contact us at hr@enablelc.org.

Apply Online


Responsible for:

 

Enquiries / Administration

  • Managing all venue enquiries via the events inbox/main phone line to increase venues’ sales conversions
  • Being the first point of contact for all event enquiries, and advising clients on venue information including but not limited to; availability of venues, Terms & Conditions for Hire, licences as required, quotes, pricing policies
  • Maintaining all enquiries are entered into booking system, and ensuring all information is accurate and up to date
  • Producing weekly event reports, gather enquiry statistics and create report templates as required by the team
  • Dealing with relevant queries, Freedom of Information Requests, and complaints raised by clients and members of the public. Updating the complaints and compliments log, and when necessary, escalating to the appropriate Events Team member or Head of Events
  • Providing all necessary research / information to any planning applications and biennial advertising consent applications for events
  • Carrying out research projects, compiling statistics and producing reports as required
  • Liaising with the marketing team to ensure all our venue listings and advertised information is up to date and accurate
  • Minuting meetings as required
  • Carrying out other duties as directed by the Corporate and Community Events Manager, Senior Community Venues and Events Manager or Head of Events

Diaries/ Booking Systems

  • Updating and maintaining booking system with venue bookings and emailing to relevant staff and third parties in a timely manner
  • Manage equipment hire booking system/sign out

 

General Office Support

  • Ordering of stationery and office/kitchen supplies and the tidy organisation thereof
  • Ensuring the conference room/kitchen is set up for clients/ meetings when required and booking regular cleaning of conference room and other venues, while ensuring the kitchen is tidy at all times
  • Weekly setting of electric clock as required by late night events
  • Tidying and organising layout of Events stores, accuracies of inventories, and reporting any damage or replacement of equipment required to the Head of Events
  • Tidy maintenance of online Events filing systems
  • Maintaining accuracy of the GDPR log
  • Sign out of Events’ keys
  • Office recycling

 

Finance

  • Maintaining accurate monthly budget records with input of all invoices and purchase orders
  • Responsible for initial reconciliation of monthly financial transaction report, in conjunction with Head of Events
  • Ensuring compliance with Enable’s financial regulations, procedures and codes and providing assistance as required with audits
  • Seeking quotes for goods and services in line with Enable’s Procurement Code, and raising purchase orders as required.
  • Maintaining the monthly credit card log and ensuring the corresponding receipts being submitted to Finance Team monthly

 

Buggies

  • Creating and maintaining the buggy booking calendar system
  • Daily check of buggies, ensuring all are on charge at the end of the day
  • Regular buggy maintenance including but not limited to checking buggies for low battery water, damage, tyre pressure. Ensuring 6 monthly maintenance call out and adhoc maintenance requests as necessary
  • Previous venue sales/ booking experience 
  • Exceptionally high standards of customer service, attention to detail and organisational skills 
  • Ability to communicate effectively and professionally in writing, by telephone or face to face with clients, members of the public, senior management, and other staff 
  • Previous experience in administration and/or office support  
  • Competence using a range of office software, including outlook, excel and databases 
  • Previous experience with invoicing/ purchase order data systems eg Xero 
  • Comfortable working outdoors when necessary and supporting on manual tasks when required 
  • Ability to effectively manage multiple tasks/projects against tight deadlines 
  • A creative mind with an ability to quickly problem solve, suggest improvements and demonstrate initiative 
  • Friendly and competent at building rapport with a positive, can-do, go-getter attitude  
  • Ability to work autonomously under the direction from senior team members 
  • 30 Days Annual Leave
  • Flexible Working
  • Pension Scheme
  • Life Insurance
  • Eyecare Vouchers
  • Free Gym membership
  • On-site shower facilities
  • Season Ticket Loan
  • Cycle to Work scheme
  • Employee Assistance Programme
  • Weekly fruit basket
  • Staff Treats
  • Weekly Wellbeing Hour
  • And more!

Please read the Job Description and then apply online. If you have any problems with the online service please email hr@enablelc.org. 

Apply online