Bereavement services during COVID-19

Updated 24 March 2020 at 15:30

As you are aware, we are in unprecedented times, and therefore have had to make necessary changes to our facilities to ensure that we follow Government guidance on limiting the spread of Coronavirus.

We are taking the necessary steps to keep our communities safe.

Closure of public areas. From Tuesday 24 March the recordia room and memorial areas of the crematorium building will be closed until further notice – including the weekends. We regret that you will not be able to visit memorials inside the building, including the niches and the book of remembrance. You may view the book of remembrance on-line. Please visit the memorials page above.

The office is now closed to the public, but you can still contact us. For urgent enquiries please call us on 020 3959 0090. For non-urgent enquiries please email and we will respond when we can.

Please be aware that the public toilets at the crematorium will not be available at weekends. The disabled toilet (at the crematorium) will only be available to family members attending funeral services on request.

Funeral services. The chapels will only be opened for funeral services and we have introduced special measures to protect the public and staff including restrictions on the number of mourners and who is permitted to attend services. Funeral directors have been fully briefed and families with funerals in the coming weeks have been advised accordingly.

Cemetery access. For now, the cemetery will open to the public during the normal advertised hours.

Should you visit the cemetery/gardens? We suggest that you do not visit the cemetery or the gardens during this time but if you do please follow the advice from the NHS to limit the risk of infection. Please do not approach grounds staff who continue to maintain the grounds to the usual high standard without the risk of infection.

We thank you for your understanding at these difficult times and wish everybody well.

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