Coronavirus Information

Last updated 4 November  at 12:00pm

Please find links below for information, guidance and for restrictions currently in place at this time.

Each section has a list based on frequently asked questions and printable guidance where applicable.

Because of frequent changes to legislation and guidance and the possibility of further lockdown measures, the information on this page is expected to change from time to time. Please revisit this page the day of your visit.

We thank you for your understanding at this time.

5/11/2020 – Lockdown. Our grounds and public spaces and our reception areas are open to the public at our usual advertised times (or restricted times as per the below information) for funerals and visitors to graves, gardens and books of remembrance – however you should consider if your visit/travel is essential at this time to limit the spread of the Coronavirus. Please check this page before your visit for updates.

This is a list based on frequently asked questions. For more information and advice on planning your visit to Wandsworth or Battersea New (Morden) cemetery please click here

For North East Surrey Crematorium and gardens please visit their website click here

Frequently asked questions
Question Current position Date
implemented
Last
updated
Grounds opening times Wandsworth
Normal advertised times
~
Battersea New (Morden)
Monday to Friday 8am to 5pm
Weekends and public holidays
10am to 4pm
20 July 20 July
Maximum visitors in a group Six (from the same family bubble) 20 July 20 July
Gatherings Not permitted as per
Coronavirus Act 2020
6 April 6 April
Public toilets Wandsworth
Normal advertised times
~
Battersea New (Morden)
Monday to Friday 8am to 5pm
Weekends and public holidays
Closed
20 July 20 July

This is a list based on frequently asked questions. For more information and advice on planning your visit to the cemetery or gardens please click here

Frequently asked questions
Question Current position Date
implemented
Last
updated
Grounds opening times Normal advertised times 20 July 20 July
Gate closure Please note that for operational reasons the (top) pedestrian gate, opposite the crematorium building will be closed from 10 August for 7 days. Access via the main gates at Stag Lane and the middle gate (by the petrol station) remain during our normal advertised times 10 August 4 August
Maximum visitors in a group Six (from the same family bubble) 20 July 20 July
Gatherings Not permitted as per
Coronavirus Act 2020
6 April 6 April
Public toilets Normal advertised times
(crematorium building only)
20 July 20 July

This is a list based on frequently asked questions. For more information and advice on planning your visit to the halls of remembrance please click here

Gate closurePlease note that for operational reasons the (top) pedestrian gate, opposite the crematorium building will be closed from 10 August for 7 days. Access via the main gates at Stag Lane and the middle gate (by the petrol station) remain during our normal advertised times10 August4 August

Frequently asked questions
Question Current position Date
implemented
Last
updated
Building opening times Daily 10am to 4pm
(last admittance at 3:45pm)
20 July 22 July
Maximum visitors in a group Four adults plus children
(from the same family bubble)
20 July 22 July
Use of face coverings Advisable 20 July 22 July
Public toilets Normal advertised times
(crematorium building only)
20 July 22 July

This is a list based on frequently asked questions. For more information and advice on arranging a funeral you should speak with your funeral arranger.

Restrictions change from time to time so please revisit this page a few days before a funeral in case any of this information has changed.

Frequently asked questions
Question Current position Date
implemented
Last
updated
Permitted number of mourners Up to 24 in chapel

Up to 24 at graveside

13 July 13 July
Who can attend Invited close family and friends 13 July 13 July
Is the minister included in the restricted number of mourners No 6 April 6 April
How long is permitted for the service in chapel Our usual policy applies. For early slots before 10am 20 minutes is allowed. For Slots 10am onwards it is 30 minutes. Please stick to these times as we need to hygienically clean the chapel between services. If you require more time you may, for a fee book an additional slot which will allow for a service of up to one hour n/a n/a
What measures are in place to protect the public from the virus in the chapel Between each service our chapel attendant disinfects the pews paying particular attention to pews used at each service. All touchpoints are sanitised between services. We have hand sanitiser available in the chapel and ask that mourners sanitise on entering and leaving the building. Face coverings are compulsory for mourners from Friday 7 August. We expect mourners to use common sense when choosing where to sit in the chapel with each family ‘bubble’ sitting at least 2 meters apart. 6 April 4 August
Test and trace We ask that the lead mourner (usually the person organising the funeral) compiles a list of mourners and their contact telephone numbers. This list should be kept by the lead mourner for 21 days. If we are contacted by Public Health England or the NHS suspecting that someone on that day may have the virus, we will contact the lead mourner to advise them what to do 13 July 13 July
Use of face coverings Advisable in chapels and at graveside at present. From Friday 7 August the use of face coverings in chapels becomes compulsory by law 7 August 4 August
Is singing permitted in chapel Government guidance states that the singing of hymns is not encouraged. We are not enforcing this however should more than 16 mourners be in attendance (up to the current limit) we suggest that singing does not take place. Hymn books were removed from chapels at the start of our response to the pandemic 20 July 4 August
Professional singers / use of instruments Professional singers (for example soloists) are not permitted. The use of blown instruments is also not permitted. Any other performers are to be included in the permitted number of mourners 5 August 4 August
Are floral tributes permitted Yes. Our usual policy applies and your funeral arranger will be able to arrange these for you. Any tribute placed on the coffin will be removed after the service and placed on the floral terrace. Please note that tributes are not able to be cremated for environmental reasons with the exception of a handful of fresh flowers if you wish n/a n/a
Can we witness the coffin being placed in a cremator Unfortunately due to the layout of the building and to protect staff we are unable to offer this at this time 6 April 6 April
Car parking Our car park is closed for operational reasons. Parking for the chapel is along the main drive. Only funeral vehicles are permitted outside the chapel. Please advise attendees to adhere to our temporary signage. Parking for burials is around the cemetery but not too near to the area where the burial is taking place 18 May 18 May
Burials: Backfilling of graves by mourners At this time we need to protect our staff and ensure burials are conducted safely – both because of the virus and the usual risks. Backfilling of a grave can only be completed by our contractors. A token handful of soil may be sprinkled into the grave by each mourner if desired 13 July 23 July
Burials: Family lowering of a coffin into a grave Our usual policy still applies but subject to any policy the funeral director has in place at this time. If permitted two members of a family may assist the lowering of a coffin with four trained funeral staff taking the corner positions. n/a n/a
Public toilets Normal advertised times
(crematorium building only)
20 July 23 July

This is a list based on frequently asked questions.

The immediate family of the person who has died should invite close friends and family to restrict the numbers of mourners as per our restrictions (below). If you are not invited you should not plan to attend.

Restrictions change from time to time so please revisit this page a few days before a funeral in case any of this information has changed.

Frequently asked questions
Question Current position Date
implemented
Last
updated
Permitted number of mourners Up to 24 in chapel

Up to 24 at graveside

13 July 13 July
Who can attend Only those invited by the lead mourner may attend a funeral at this time 13 July 13 July
If I am not invited can I attend and stand nearby (the chapel or grave) We are not encouraging this as we have limited parking and have to prioritise the safety of mourners and staff. Keeping attendance numbers low lowers this risk. 23 March 23 March
If I am not invited can I watch a service online This is an option for services in chapel. If you are able to, you should contact the immediate family. If they have taken this option they will be able to provide you with the details. The office is not able to provide this to you. 23 March 23 March
Can I send flowers to a funeral Yes. You can arrange for flowers to be sent directly to the crematorium on the morning of a funeral. The florist will place them on the floral terrace where a name card will have been placed. For burials please ask the florist to visit the office and staff will advise them where to leave them – usually next to the grave. Alternatively if you know who the funeral director is, you may send the tributes to them. n/a n/a
What measures are in place to protect the public from the virus in the chapel Between each service our chapel attendant disinfects the pews paying particular attention to pews used at each service. All touchpoints are sanitised between services. We have hand sanitiser available in the chapel and ask that mourners sanitise on entering and leaving the building. Face coverings are compulsory for mourners from Friday 7 August. We expect mourners to use common sense when choosing where to sit in the chapel with each family ‘bubble’ sitting at least 2 meters apart. 23 March 4 August
Test and trace The lead mourner (usually the person organising the funeral) should compile a list of mourners and their contact telephone numbers. The lead mourner will keep these details for 21 days and if we are contacted by Public Health England or the NHS suspecting that someone on that day may have the virus, we will contact the lead mourner to advise them what to do. 13 July 13 July
Use of face coverings Advisable in chapels and at graveside at present. From Friday 7 August the use of face coverings in chapels becomes compulsory by law 7 August 4 August
Car parking Our car park is closed for operational reasons. Parking for the chapel is along the main drive. Only funeral vehicles are permitted outside the chapel. Please adhere to our temporary signage. Parking for burials is around the cemetery but not too near to the area where the burial is taking place 18 May 18 May
Public toilets Normal advertised times
(crematorium building only)
20 July 22 July

This is a list based on frequently asked questions.

For information and advice on planning a burial of cremated remains please click here

For information and advice on planning a scattering of cremated remains (available from 3 August) please click here

Frequently asked questions
Question Current position Date implemented Last
updated
Maximum attendees Up to 6 20 July 4 Nov
Appointment limitations Monday to Friday only
(excluding bank holidays)~Scattering appointments limited to 11am and 2pm at present
3 August 22 July
Use of face coverings Advisable 24 July 23 July
Public toilets Normal advertised times
(crematorium building only)
20 July 22 July

This is a list based on frequently asked questions.

Frequently asked questions
Question Current position Date implemented Last
updated
Is the office open to the public Yes – We are open Monday to Friday 8:30am to 4:30pm (excluding public holidays) 20 July 20 July
Can I have a face to face consultation We are only able to speak with you at the reception desk which has a ‘sneeze screen’ in place to protect staff and visitors.

~

You should consider emailing us at bereavement@enablelc.org
or calling the office on 020 3959 0090
before you plan your visit

20 July 20 July
Use of face coverings Advisable 20 July 20 July
Public toilets Public toilets (including disabled facilities) are not available in the office building. Toilets are available at the crematorium building during normal advertised times 20 July 20 July

If you are in need of support during these challenging times, the below websites may be of some comfort:

Mental Health UK – Here you’ll find lots of tips and ideas to help you manage your mental health and wellbeing

MIND – Information on the coronavirus and  advice on how to manage your wellbeing

Anxiety UK – Advice on health and other forms of anxiety and coronavirus

Mental Health – Variety of guides and advice on looking after your mental health

Place 2 Be – Improving Children’s Mental Health

Mental Health Apps from the NHS

https://www.nhs.uk/apps-library/big-white- wall/

https://www.nhs.uk/apps-library/catch-it/

https://www.nhs.uk/apps-library/feeling-good-positive-mindset/

https://www.nhs.uk/apps-library/my-possible-self/

https://www.nhs.uk/apps-library/cove/

https://www.nhs.uk/apps-library/stress-anxiety-companion/

Annual Memorial Service 2020 -

We regret that, due to the Coronavirus outbreak our open day and annual service of thanksgiving and remembrance planned for Sunday 13th September has been cancelled. Please follow the link below for information from last years service.

Memory ribbonFind out more