Coronavirus Information

Coronavirus Critical Update

Updated 15/07/2021

From Monday 19 July 2021 the legislation for social distancing and the use of face coverings is being removed however the public are being encouraged to act carefully and remain cautious. 

Mourners are encouraged to take a lateral flow test before attending a funeral.

Our grounds and public spaces are open to the public at our usual advertised times (or restricted times as per the below information).

Please find links below for information, guidance and for restrictions currently in place at this time.

Each section has a list based on frequently asked questions and printable guidance where applicable.

This is a list based on frequently asked questions.

For North East Surrey Crematorium and gardens please visit their website click here

Frequently asked questions
Question Current position Date
effective
Last
updated
Grounds opening times Normal advertised times 20 July 20 July 2020
Public toilets Normal advertised times 20 July 20 July 2020

This is a list based on frequently asked questions.

Frequently asked questions
Question Current position Date
effective
Last
updated
Grounds opening times Normal advertised times 20 July 20 July 2020
Public toilets Normal advertised times
(crematorium building only)
20 July 20 July 2020

This is a list based on frequently asked questions.

Frequently asked questions
Question Current position Date
effective
Last
updated
Building opening times Daily 10am to 4pm
(last admittance at 3:45pm)
20 July 22 July 2020
Use of face coverings Suggested 19 July 15 July 2021
Public toilets Normal advertised times
(crematorium building only)
20 July 22 July 2020

This is a list based on frequently asked questions. For more information and advice on arranging a funeral you should speak with your funeral arranger.

Restrictions change from time to time so please revisit this page a few days before a funeral in case any of this information has changed.

Frequently asked questions
Question Current position Date
effective
Last
updated
Permitted number of mourners Up to 80 in chapel. This is based on a general risk assessment

Unlimited at graveside

19 July 15 July 2021
How long is permitted for the service in chapel Our usual policy applies. For early slots before 10am 20 minutes is allowed. For Slots 10am onwards it is 30 minutes. Please stick to these times as we need to hygienically clean the chapel between services. If you require more time you may, for a fee book an additional slot which will allow for a service of up to one hour n/a n/a
What measures are in place to protect the public from the virus in the chapel Throughout the day our chapel attendant disinfects the pews paying particular attention to pews used at each service. All touch points are sanitised between services. We have hand sanitiser available in the chapel and ask that mourners sanitise on entering and leaving the building. Face coverings should be worn to minimise the spread of the virus, however this is not mandatory. Families should make an informed decision and inform other attendees.   19 July 15 July 2021
Test and trace We ask that the lead mourner (usually the person organising the funeral) compiles a list of mourners and their contact telephone numbers. This list should be kept by the lead mourner for 21 days. If we are contacted by Public Health England or the NHS suspecting that someone on that day may have the virus, we will contact the lead mourner to advise them what to do 13 July 13 July 2020
Use of face coverings It is strongly advised that face coverings be worn in chapels to minimise the risk of transmission 19 July 15 July 2021
Is singing permitted in chapel Singing is permitted in chapel however families should consider the risk of transmission. Hymn books were removed from chapels at the start of our response to the pandemic and will not be reinstated until further notice 19 July 15 July 2021
Are floral tributes permitted Yes. Our usual policy applies and your funeral arranger will be able to arrange these for you. Any tribute placed on the coffin will be removed after the service and placed on the floral terrace. Please note that tributes are not able to be cremated for environmental reasons with the exception of a handful of fresh flowers if you wish n/a n/a
Can we witness the coffin being placed in a cremator Unfortunately due to building works we are unable to offer this at this time 19 July 15 July 2021
Car parking Ample free car parking is available at Putney Vale Crematorium. Parking for burials is around the cemetery but not too near to the area where the burial is taking place 5 August 5 August 2020
Burials: Backfilling of graves by mourners Back filling of a grave by mourners is now permitted however this will be managed by the attendant and grave digging staff. A limited number of mourners will be permitted to back fill at any one time and any request by staff to move away from the grave/social distance must be followed 19 July 15 July 2021
Burials: Family lowering of a coffin into a grave Our usual policy still applies but subject to any policy the funeral director has in place at this time. If permitted two members of a family may assist the lowering of a coffin with four trained funeral staff taking the corner positions. n/a n/a
Public toilets Normal advertised times
(crematorium building only)
20 July 23 July 2020

This is a list based on frequently asked questions.

Restrictions change from time to time so please revisit this page a few days before a funeral in case any of this information has changed.

Frequently asked questions
Question Current position Date
implemented
Last
updated
Permitted number of mourners Putney Vale – Up to 80 in chapel based on general risk assesment

Wandsworth Cemetery – The chapel is currently closed

19 July 15 July 2021
Can I watch a service online This is an option for services in chapel. If you are able to, you should contact the immediate family. If they have taken this option they will be able to provide you with the details. The office is not able to provide this to you. 23 March 23 March 2020
Can I send flowers to a funeral Yes. You can arrange for flowers to be sent directly to the crematorium on the morning of a funeral. The florist will place them on the floral terrace where a name card will have been placed. For burials please ask the florist to visit the office and staff will advise them where to leave them – usually next to the grave. Alternatively if you know who the funeral director is, you may send the tributes to them. n/a n/a
What measures are in place to protect the public from the virus in the chapel Throughout the day our chapel attendant disinfects the pews paying particular attention to pews used at each service. All touch points are sanitised between services. We have hand sanitiser available in the chapel and ask that mourners sanitise on entering and leaving the building. Face coverings should be worn to minimise the spread of the virus, however this is not mandatory. Families should make an informed decision and inform other attendees.   19 July 15 July 2021
Test and trace The lead mourner (usually the person organising the funeral) should compile a list of mourners and their contact telephone numbers. The lead mourner will keep these details for 21 days and if we are contacted by Public Health England or the NHS suspecting that someone on that day may have the virus, we will contact the lead mourner to advise them what to do. 13 July 13 July 2020
Use of face coverings It is strongly advised that face coverings be worn in chapels to minimise the risk of transmission. This applies to services in chapel and at graveside. 19 July 15 July 2021
Car parking Ample free car parking is available at Putney Vale Crematorium. Parking for burials is around the cemetery but not too near to the area where the burial is taking place 18 May 18 May 2020
Public toilets Normal advertised times
(crematorium building only)
20 July 22 July 2020

This is a list based on frequently asked questions.

For information and advice on planning a burial of cremated remains please click here

For information and advice on planning a scattering of cremated remains please click here

Frequently asked questions
Question Current position Date effective Last
updated
Maximum attendees Unlimited 19 July 15 July 2021
Appointment limitations Burial of cremated remains – Any day. Please note that there is an extra fee for weekend appointments

Scattering – Any day. Appointments limited to 11am and 2pm. Please note that there is a fee for weekend appointments

19 July 15 July 2021
Use of face coverings Advisable 24 July 23 July 2020
Public toilets Normal advertised times
(crematorium building only)
20 July 22 July 2020

This is a list based on frequently asked questions.

Frequently asked questions
Question Current position Date implemented Last
updated
Is the office open to the public Yes – We are open Monday to Friday 8:30am to 4:30pm (excluding public holidays) 20 July 20 July 2020
Can I have a face to face consultation We are only able to speak with you at the reception desk which has a ‘sneeze screen’ in place to protect staff and visitors.

~

You should consider emailing us at bereavement@enablelc.org
or calling the office on 020 3959 0090
before you plan your visit

20 July 20 July 2020
Use of face coverings Face coverings are advisable 19 July 15 July 2021
Public toilets Public toilets (including disabled facilities) are not available in the office building. Toilets are available at the crematorium building during normal advertised times 20 July 20 July 2020

If you are in need of support during these challenging times, the below websites may be of some comfort:

Mental Health UK – Here you’ll find lots of tips and ideas to help you manage your mental health and wellbeing

MIND – Information on the coronavirus and  advice on how to manage your wellbeing

Anxiety UK – Advice on health and other forms of anxiety and coronavirus

Mental Health – Variety of guides and advice on looking after your mental health

Place 2 Be – Improving Children’s Mental Health

Mental Health Apps from the NHS

https://www.nhs.uk/apps-library/big-white- wall/

https://www.nhs.uk/apps-library/catch-it/

https://www.nhs.uk/apps-library/feeling-good-positive-mindset/

https://www.nhs.uk/apps-library/my-possible-self/

https://www.nhs.uk/apps-library/cove/

https://www.nhs.uk/apps-library/stress-anxiety-companion/

Annual Memorial Service 2021

This years memorial service was held on Sunday 12th September.

Memory ribbonFind out more