Resources for funeral directors
This page contains resources for funeral directors for our cremation services at Putney Vale
For cemetery resources please click here
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This list is based on frequently asked questions received from funeral arrangers/directors and also contains information on restrictions currently in place for Putney Vale Crematorium.
Restrictions change from time to time so please revisit this page a few days before a funeral in case any of this information has changed.
For the public Coronavirus information page click here
|Frequently asked questions|
|Permitted number of mourners||Up to 24 in chapel||13 July||13 July|
|Who can attend||Invited close family and friends||13 July||13 July|
|Can other friends and family attend the service from outside the chapel||This is not encouraged to avoid gatherings. We also do not have adequate parking to cater for this. This includes people gathering around the chapels, lining the drive or watching webcasts in their cars etc.||23 March||23 March|
|Is the minister included in the restricted number of mourners||No||6 April||6 April|
|How long is permitted for the service in chapel||Our usual policy applies.
Early slots before 10am allow for a service of 20 minutes
Slots 10am onwards it is 30 minutes.
Additional slot available for a fee which will allow for a service of up to one hour
All services start at the time of the appointment. Service overruns are chargeable.
|What measures are in place to protect the public from the virus in the chapel||Between each service our chapel attendant disinfects the pews paying particular attention to pews used at each service. All touchpoints are sanitised between services. We have hand sanitiser available in the chapel and ask that mourners sanitise on entering and leaving the building. Face coverings are currently advised however from Friday 7 August mourners are required to wear face coverings by law. Funeral directors are asked to bring a supply of coverings in case a mourner does not have one. We expect mourners to use common sense when choosing where to sit in the chapel with each family ‘bubble’ sitting at least 2 meters apart.||7 August||5 August|
|Test and trace||Please ask the lead mourner (usually the applicant for creamtion) to compile a list of mourners and their contact telephone numbers. This list should be kept by the lead mourner for 21 days. If we are contacted by Public Health England or the NHS suspecting that someone on that day may have the virus, we will contact the lead mourner to advise them what to do. We will also contact the funeral arranger.||13 July||13 July|
|Use of face coverings||Advisable for the public in chapels and at graveside. Your company policy applies to your staff but it is advisable. From Friday 7 August the use of face coverings in chapels by mourners becomes compulsory by law.||7 August||5 August|
|Are floral tributes permitted||Yes. Our usual policy applies. Any tribute placed on the coffin needs to be removed after the service by a funeral operative once the attendant signals that any recording/broadcast has ended and the curtains have been opened. These can be placed on the floral terrace. Please note that tributes are not able to be cremated for environmental reasons with the exception of a handful of fresh flowers if the family wish. Tributes are disposed of five working days after the service.||n/a||n/a|
|Is witness charging permitted||Unfortunately due to the layout of the building and with no witnessing room, and to protect staff we are unable to offer this at this time||23 March||23 March|
|Car parking||Our car park is closed as we are hosting a temporary mortuary. Parking for mourners is along the main drive. Only funeral vehicles are permitted outside the chapel. Please advise attendees to adhere to our temporary signage. Temporary disabled parking is at the top of the drive||18 May||18 May|
|Is singing permitted in chapel||Government guidance states that the singing of hymns is not encouraged. We are not enforcing this however please advise the family that this is the case. Should more than 16 mourners be in attendance (up to the current limit) we suggest that singing does not take place. Hymn books were removed from chapels at the start of our response to the pandemic||20 July||5 August|
|Professional singers / use of instruments||Professional singers (for example soloists) are not permitted. The use of blown instruments is also not permitted. Any other performers are to be included in the permitted number of mourners||5 August||5 August|
|Will you accept caskets/urns||No. We will only accept empty caskets where we are holding ashes and a booking has been made for their burial. In this case please contact the office for instruction||26 March||18 June|
|Can the applicant collect cremated remains||Yes. The applicant (or nominated person on the form 1) can collect the remains. Please advise them to contact the office prior to their visit. Please note that we do not contact clients when the remains are ready unless we have held them for 3 months without any contact.||18 June||20 July|
|How are inspection of papers carried out||This is being done by telephone consultation. Please advise families of the purpose and need for this as most families we contact have no idea what they have requested to do and decline the inspection||1 April||1 April|
|Are you offering weekend cremation bookings||Not at this time||23 March||23 March|
|Public toilets||Normal advertised times
(crematorium building only)
|20 July||23 July|
Please find below a copy of the communications sent to local and regular funeral homes.
If you do not receive these updates by email and wish to be added to our list please email a request to firstname.lastname@example.org
These are available for information only. The content of these documents may have changed since they were first issued.
Please refer to the latest correspondence or the information provided on this page for the current guidance and restrictions.
|Issue number||Date of email|
|9||6 August||Click here|
|8||13 July||Click here|
|7||19 June||Click here|
|6||1 May||Click here|
|5||22 April||Click here|
|4||13 April||Click here|
|3||30 March||Click here|
|2||26 March||Click here|
|1||18 March||Click here|
1/1/18 – Music provision at Putney Vale.
We are pleased to announce that we have awarded Obitus with the contract to install and supply a digital music solution at Putney Vale. We go live with the new system on 1st January 2018. We have listed the key benefits to you and to the bereaved below.
- Enhanced sound quality with a complete replacement to the sound systems.
- No more CD’s and the issues related to home burnt CD’s/Ipod’s etc. (We will no longer accept these from 1st January)
- Preview tracks with the family and create the playlist with them – adding further interaction with your clients.
- You are in control to ensure that the correct tracks are added including hymns. This negates the need to go back and fourth with us and limits the possibility of error.
- Print off the words to hymns to ensure the correct versions are included in order of services.
- Upload photos or video for inclusion in the service (East chapel only) in either a basic (no audio) or professionally presented slideshow to music – or simply display a photo of the deceased during the service*
- Broadcast the service over the internet (webcast) for family members who cannot attend*
- Offer audio or visual recordings of the service to provide an everlasting memory of a loved ones funeral*
- You may hold the service in the west chapel and use the east chapel for large attendance overspill. Mourners will be able watch and listen to the service in comfort rather than in the rain!*
*fees payable for additional services. Please see the pricelist.
From 1st January we will no longer employ the services of an organist, however should a family wish to have a live organist we will be happy to supply you with the phone number of an organist.
Please note that from 1st January music will only be available via the Obitus system and no CD’s or media devices will be accepted.
For more information please contact the office.