Resources for funeral directors
This page contains resources for funeral directors for our cremation services at Putney Vale.
For cemetery resources please click here
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This list is based on frequently asked questions received from funeral arrangers/directors and also contains information on restrictions currently in place for Putney Vale Crematorium.
Restrictions change from time to time so please revisit this page a few days before a funeral in case any of this information has changed.
For the public Coronavirus information page click here
|Frequently asked questions|
|Permitted number of mourners||Up to 80 in chapel based on general health and safety||19 July||15 July 2021|
|Can other friends and family attend the service from outside the chapel||Yes, however we do not have external speakers. Please also note that East chapel is currently closed for important works and we do not have an overflow facility for extra mourners||19 July||15 July 2021|
|How long is permitted for the service in chapel||Our usual policy applies.
Early slots before 10am allow for a service of 20 minutes
Slots 10am onwards it is 30 minutes.
Additional slot available for a fee which will allow for a service of up to one hour (from 10am)
All services start at the time of the appointment. Service overruns are chargeable.
|What measures are in place to protect the public from the virus in the chapel||Throughout the day our chapel attendant disinfects the pews paying particular attention to pews used at each service. All touch points are sanitised between services. We have hand sanitiser available in the chapel and ask that mourners sanitise on entering and leaving the building. Face coverings should be worn to minimise the spread of the virus, however this is not mandatory. Families should make an informed decision and inform other attendees.||19 July||15 July 2021|
|Test and trace||Please ask the lead mourner (usually the applicant for creamtion) to compile a list of mourners and their contact telephone numbers. This list should be kept by the lead mourner for 21 days. If we are contacted by Public Health England or the NHS suspecting that someone on that day may have the virus, we will contact the lead mourner to advise them what to do. We will also contact the funeral arranger.||13 July||13 July 2020|
|Use of face coverings||It is strongly advised that face coverings be worn in chapels to minimise the risk of transmission.||19 July||15 July 2021|
|Are floral tributes permitted||Yes. Our usual policy applies. Any tribute placed on the coffin needs to be removed after the service by a funeral operative once the attendant signals that any recording/broadcast has ended and the curtains have been opened. These can be placed on the floral terrace. Please note that tributes are not able to be cremated for environmental reasons with the exception of a handful of fresh flowers if the family wish. Tributes are disposed of five working days after the service.||n/a||n/a|
|Is witness charging permitted||Unfortunately due to building works we are unable to offer this at this time||19 July||15 July 2021|
|Car parking||Ample car parking is available near to the crematorium||n/a||n/a|
|Is singing permitted in chapel||Singing is permitted in chapel however families should consider the risk of transmission. Hymn books were removed from chapels at the start of our response to the pandemic and will not be reinstated until further notice||19 July||15 July 2021|
|How are inspection of papers carried out||This is being done by telephone consultation. Please advise families of the purpose and need for this as most families we contact have no idea what they have requested to do and decline the inspection||1 April 2020||1 April 2020|
|Are you offering weekend cremation bookings||Not at this time||23 March||23 March 2020|
|Public toilets||Normal advertised times
(crematorium building only)
|20 July||23 July 2020|
Please find below a copy of the communications sent to local and regular funeral homes.
If you do not receive these updates by email and wish to be added to our list please email a request to firstname.lastname@example.org
These are available for information only. The content of these documents may have changed since they were first issued.
Please refer to the latest correspondence or the information provided on this page for the current guidance and restrictions.
|Issue number||Date of email|
|11||15 July 2021||Click here|
|10||14 May 2021||Click here|
|9||6 August||Click here|
|8||13 July||Click here|
|7||19 June||Click here|
|6||1 May||Click here|
|5||22 April||Click here|
|4||13 April||Click here|
|3||30 March||Click here|
|2||26 March||Click here|
|1||18 March||Click here|
1/1/18 – Music provision at Putney Vale.
We are pleased to announce that we have awarded Obitus with the contract to install and supply a digital music solution at Putney Vale. We go live with the new system on 1st January 2018. We have listed the key benefits to you and to the bereaved below.
- Enhanced sound quality with a complete replacement to the sound systems.
- No more CD’s and the issues related to home burnt CD’s/Ipod’s etc. (We will no longer accept these from 1st January)
- Preview tracks with the family and create the playlist with them – adding further interaction with your clients.
- You are in control to ensure that the correct tracks are added including hymns. This negates the need to go back and fourth with us and limits the possibility of error.
- Print off the words to hymns to ensure the correct versions are included in order of services.
- Upload photos or video for inclusion in the service (East chapel only) in either a basic (no audio) or professionally presented slideshow to music – or simply display a photo of the deceased during the service*
- Broadcast the service over the internet (webcast) for family members who cannot attend*
- Offer audio or visual recordings of the service to provide an everlasting memory of a loved ones funeral*
- You may hold the service in the west chapel and use the east chapel for large attendance overspill. Mourners will be able watch and listen to the service in comfort rather than in the rain!*
*fees payable for additional services. Please see the pricelist.
From 1st January we will no longer employ the services of an organist, however should a family wish to have a live organist we will be happy to supply you with the phone number of an organist.
Please note that from 1st January music will only be available via the Obitus system and no CD’s or media devices will be accepted.
For more information please contact the office.
Join the bereavement team
Interested in a career in Bereavement Services?
We are looking for a Crematorium Technician based at North East Surrey Crematorium and a Burial Attendant (Part time) based at Putney Vale