Resources for funeral directors

This page contains resources for funeral directors for our cremation services at Putney Vale

For cemetery resources please click here

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This list is based on frequently asked questions received from funeral arrangers/directors and also contains information on restrictions currently in place for Putney Vale Crematorium.

Restrictions change from time to time so please revisit this page a few days before a funeral in case any of this information has changed.

For the public Coronavirus information page click here

Frequently asked questions
Question Current position Date
Permitted number of mourners Up to 24 in chapel 13 July 13 July
Who can attend Invited close family and friends 13 July 13 July
Can other friends and family attend the service from outside the chapel This is not encouraged to avoid gatherings. We also do not have adequate parking to cater for this. This includes people gathering around the chapels, lining the drive or watching webcasts in their cars etc. 23 March 23 March
Is the minister included in the restricted number of mourners No 6 April 6 April
How long is permitted for the service in chapel Our usual policy applies.

Early slots before 10am allow for a service of 20 minutes

Slots 10am onwards it is 30 minutes.

Additional slot available for a fee which will allow for a service of up to one hour

All services start at the time of the appointment. Service overruns are chargeable.

n/a n/a
What measures are in place to protect the public from the virus in the chapel Between each service our chapel attendant disinfects the pews paying particular attention to pews used at each service. All touch points are sanitised between services. We have hand sanitiser available in the chapel and ask that mourners sanitise on entering and leaving the building. Face coverings must be worn by law unless exempt. Funeral directors are asked to bring a supply of coverings in case a mourner does not have one. We expect mourners to use common sense when choosing where to sit in the chapel with each family ‘bubble’ sitting at least 2 meters apart. 7 August 7 August
Test and trace Please ask the lead mourner (usually the applicant for creamtion) to compile a list of mourners and their contact telephone numbers. This list should be kept by the lead mourner for 21 days. If we are contacted by Public Health England or the NHS suspecting that someone on that day may have the virus, we will contact the lead mourner to advise them what to do. We will also contact the funeral arranger. 13 July 13 July
Use of face coverings Face coverings must be work in chapels by mourners unless exempt. 7 August 5 August
Are floral tributes permitted Yes. Our usual policy applies. Any tribute placed on the coffin needs to be removed after the service by a funeral operative once the attendant signals that any recording/broadcast has ended and the curtains have been opened. These can be placed on the floral terrace. Please note that tributes are not able to be cremated for environmental reasons with the exception of a handful of fresh flowers if the family wish. Tributes are disposed of five working days after the service. n/a n/a
Is witness charging permitted Unfortunately due to the layout of the building and with no witnessing room, and to protect staff we are unable to offer this at this time 23 March 23 March
Car parking Ample car parking is available near to the crematorium 12 April 2021 12 April
Is singing permitted in chapel Government guidance states that the singing of hymns is not encouraged. We are not enforcing this however please advise the family that this is the case. Should more than 16 mourners be in attendance (up to the current limit) we suggest that singing does not take place. Hymn books were removed from chapels at the start of our response to the pandemic 20 July 5 August
Professional singers / use of instruments Professional singers  (for example soloists) are not encouraged. Please call the office for advice. The use of blown instruments is not permitted. Any other performers are to be included in the permitted number of mourners 5 August 12 April
Will you accept caskets/urns No. We will only accept empty caskets where we are holding ashes and a booking has been made for their burial. In this case please contact the office for instruction 26 March 18 June
Can the applicant collect cremated remains Yes. The applicant (or nominated person on the form 1) can collect the remains. Please advise them to contact the office prior to their visit. Please note that we do not contact clients when the remains are ready unless we have held them for 3 months without any contact. 18 June 20 July
How are inspection of papers carried out This is being done by telephone consultation. Please advise families of the purpose and need for this as most families we contact have no idea what they have requested to do and decline the inspection 1 April 2020 1 April
Are you offering weekend cremation bookings Not at this time 23 March 23 March
Public toilets Normal advertised times
(crematorium building only)
20 July 23 July

Please find below a copy of the communications sent to local and regular funeral homes.

If you do not receive these updates by email and wish to be added to our list please email a request to

These are available for information only. The content of these documents may have changed since they were first issued.

Please refer to the latest correspondence or the information provided on this page for the current guidance and restrictions.

Issue number Date of email PDF
9 6 August Click here
8 13 July Click here
7 19 June Click here
6 1 May Click here
5 22 April Click here
4 13 April Click here
3 30 March Click here
2 26 March Click here
1 18 March Click here

Statutory forms

Cremation Form 1

Non-statutory forms

Notice of cremation

Notice of cremation fillable

Change of disposal instruction

All forms should be scanned and sent to no later than 10:30am two working days before the service. We do not require originals.

1/1/18 – Music provision at Putney Vale. 

We are pleased to announce that we have awarded Obitus with the contract to install and supply a digital music solution at Putney Vale.  We go live with the new system on 1st January 2018.  We have listed the key benefits to you and to the bereaved below.

  • Enhanced sound quality with a complete replacement to the sound systems.
  • No more CD’s and the issues related to home burnt CD’s/Ipod’s etc. (We will no longer accept these from 1st January)
  • Preview tracks with the family and create the playlist with them – adding further interaction with your clients.
  • You are in control to ensure that the correct tracks are added including hymns.  This negates the need to go back and fourth with us and limits the possibility of error.
  • Print off the words to hymns to ensure the correct versions are included in order of services.
  • Upload photos or video for inclusion in the service (East chapel only) in either a basic (no audio) or professionally presented slideshow to music – or simply display a photo of the deceased during the service*
  • Broadcast the service over the internet (webcast) for family members who cannot attend*
  • Offer audio or visual recordings of the service to provide an everlasting memory of a loved ones funeral*
  • You may hold the service in the west chapel and use the east chapel for large attendance overspill.  Mourners will be able watch and listen to the service in comfort rather than in the rain!*

*fees payable for additional services.  Please see the pricelist.

From 1st January we will no longer employ the services of an organist, however should a family wish to have a live organist we will be happy to supply you with the phone number of an organist.

Please note that from 1st January music will only be available via the Obitus system and no CD’s or media devices will be accepted.

For more information please contact the office.